Customer Success Executive

Who are we:

ORAI Robotics is an advanced Conversational AI platform built for modern businesses. A platform that enables a humanlike conversation with websites, devices, applications, and digital channels. Designed to serve all kinds of business models and industries, ORAI’s AI-powered virtual assistant, Oshi, creates the most sophisticated yet easy communication channel between businesses and customers, in multiple platforms, 100+ languages, and with 24*7 availability. The capacity to analyze and use conversational data on large scales results in the unmatched quality of actionable insights into customer behavior. ORAI Robotics makes adoption, implementation, and ongoing usage easy for business with its top-notch AI partnership. Businesses across the globe have successfully deployed conversational AI with ORAI.

 

ORAI is looking for a Customer Success Manager who will be involved in all aspects of support, account management, demonstrating the product, educating customers and more. The incumbent will be the voice of the customer to the ORAI team for any inputs on product-related decisions or feature

 

Basic Qualifications: Min 6 months’ to 1 year experience in onboarding clients for AI Chatbot/SaaS solution companies.

Skills Required: Excellent communication and interpersonal skills, Presentation and Communication tools, Social Media Management / Content Management, Experience in Commercial account management / CRM systems, Customer on Boarding / Account escalation, Enhance customer, Industry knowledge, Ability to drive the team, Highly organized and able to multi-task, Self-driven and proactive nature, Demonstrate leadership qualities, High computer literacy and ability to learn new software, Knowledge of customer success processes, Experience in document creation, Patient and active listener, Passion for service, Passion for technology and for being a part of the only AI conversation platform ORAI Tech company

What will you work on?

  • Maintain and build on ORAI’s relationship with our customers by providing guidance, and advice, on ways to deliver value from the product – while managing multiple accounts concurrently

  • Interact with a broad level of client contacts – from Learning Managers to CLOs and Directors

  • Serve as a customer-facing advocate internally within the ORAI team – working to develop the product with insights from our customers

 

  • Manage delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction and overall health scores

  • Manage product and technical queries from the customer that occur on your accounts

  • Manage support issues and escalations for your accounts

  • Produce regular status, and quarterly activity reports to leadership

  • Increase the lifetime value of the Customer through greater advocacy and reference-ability

Platforms

ORAI for Facebook

ORAI for Instagram

ORAI for WhatsApp

ORAI for Website

ORAI for Google Assistant

ORAI for Alexa

Contact Us

+91 8660 16 13 19

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