
What is 3-Way Conversation?
In a survey, ORAI found 69% of businesses worried about losing human touch if they use a chatbot. So, our AI, NLP, and ML experts developed an innovative feature that allows real-time interaction between a customer, Virtual Assistant, and Human-Agent on the same WhatsApp chat platform.
Our Humanized Virtual Assistant “Oshi” has been empowered with advanced Conversational AI technology to understand human emotions and language to respond accurately. But at the same time, she hands over the conversation to a human agent if a query seems too complex, or a customer requests for human interaction. We call it 3-way conversations!
Go Beyond Two-Way Conversations

Improved Conversational Flexibility
Understand customers’ intent and emotions better

Enhanced Customer Engagement
Engage customers faster with a frictionless experience

Complex Query Support 24*7
Bot and human agent can answer complex questions together

Reduced Support Cost
Manage customer queries at much lower costs

Scalable Yet Personalized Marketing
Don’t lose the human touch while scaling your marketing efforts

Agent Productivity
Improve agent productivity by 70%

No More Bad Leads
Know which conversation requires human intervention with auto lead segmentation

Instant Notification
Instantly notifies the agent in case of hand off

Businesses will save approximately 2.5 billion query support hours with chatbots by the year 2023 ends.
-Chatbots Life

AI Chatbot + Live Chat
How ORAI Gives You
the Best of Both
Live Chat
AI Chatbot
Three-way Chat
24/7 Availabilty
Instant Gratification
Scalability
Consistency
Handling Complex Queries
Multitasking
Real-time Visibility on Bot-led Chats
Two-way Handoff with context-intact
Auto-Routing
Auto-Ticketing
Hyper-Personalization
Lead Generation
