What is 3-Way Conversation?
In a survey, ORAI found 69% of businesses worried about losing human touch if they use a chatbot. So, our AI, NLP, and ML experts developed an innovative feature that allows real-time interaction between a customer, Virtual Assistant, and Human-Agent on the same WhatsApp chat platform.
Our Humanized Virtual Assistant “Oshi” has been empowered with advanced Conversational AI technology to understand human emotions and language to respond accurately. But at the same time, she hands over the conversation to a human agent if a query seems too complex, or a customer requests for human interaction. We call it 3-way conversations!
Go Beyond Two-Way Conversations
Improved Conversational Flexibility
Understand customers’ intent and emotions better
Enhanced Customer Engagement
Engage customers faster with a frictionless experience
Complex Query Support 24*7
Bot and human agent can answer complex questions together
Reduced Support Cost
Manage customer queries at much lower costs
Scalable Yet Personalized Marketing
Don’t lose the human touch while scaling your marketing efforts
Improve agent productivity by 70%
No More Bad Leads
Know which conversation requires human intervention with auto lead segmentation
Instantly notifies the agent in case of hand off
Businesses will save approximately 2.5 billion query support hours with chatbots by the year 2023 ends.
AI Chatbot + Live Chat
How ORAI Gives You
the Best of Both
Handling Complex Queries
Real-time Visibility on Bot-led Chats
Two-way Handoff with context-intact