Customer Success Executive

𝗪𝗵𝗼 𝘄𝗲 𝗮𝗿𝗲:

ORAI Robotics is an advanced Global Conversational AI Platform for Amplifying Business Performance and Customer Engagement. ORAI focuses on working with future technologies in the space of  

  1. Conversational AI 

  2. Voice AI 

  3. Automation and RPA 

  4. Messenger AI

What we do: 

Digital Transformation of Customers Journey through Messaging, Chat & Voice. A platform that enables a humanlike conversation with websites, devices, applications, and digital channels. 

  

For more latest details please visit www.orai-robotics.com

 

ORAI is looking for a Customer Success Manager who will be involved in all aspects of support, account management, demonstrating the product, educating customers and more. The incumbent will be the voice of the customer to the ORAI team for any inputs on product-related decisions or feature

 

Basic Qualifications: Min 6 months’ to 1 year experience in onboarding clients for AI Chatbot/SaaS solution companies.

Skills Required: Excellent communication and interpersonal skills, Presentation and Communication tools, Social Media Management / Content Management, Experience in Commercial account management / CRM systems, Customer on Boarding / Account escalation, Enhance customer, Industry knowledge, Ability to drive the team, Highly organized and able to multi-task, Self-driven and proactive nature, Demonstrate leadership qualities, High computer literacy and ability to learn new software, Knowledge of customer success processes, Experience in document creation, Patient and active listener, Passion for service, Passion for technology and for being a part of the only AI conversation platform ORAI Tech company

What will you work on?

  • Maintain and build on ORAI’s relationship with our customers by providing guidance, and advice, on ways to deliver value from the product – while managing multiple accounts concurrently

  • Interact with a broad level of client contacts – from Learning Managers to CLOs and Directors

  • Serve as a customer-facing advocate internally within the ORAI team – working to develop the product with insights from our customers

 

  • Manage delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction and overall health scores

  • Manage product and technical queries from the customer that occur on your accounts

  • Manage support issues and escalations for your accounts

  • Produce regular status, and quarterly activity reports to leadership

  • Increase the lifetime value of the Customer through greater advocacy and reference-ability