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WhatsApp is one of the most popular messaging apps in the world, with over 1.6 billion active users. This makes it a great platform for businesses to reach their customers. One way to do this is to create a WhatsApp chatbot.
A WhatsApp chatbot is a software program that can interact with users through WhatsApp. Chatbots can be used to answer customer questions, provide support, or even sell products.
ORAI Robotics is a platform that makes it easy to create WhatsApp chatbots. With ORAI Robotics, you can create a chatbot without any coding experience.
Here are the steps on how to create a WhatsApp chatbot with ORAI Robotics:
Sign up for an ORAI account. You can do this by visiting the ORAI website: https://www.orai-robotics.com/ and clicking on the "Sign Up" button.
Verify your email address. Once you have signed up, you will receive an email from ORAI. Click on the link in the email to verify your email address.
Create a WhatsApp Business account. You will need a WhatsApp Business account in order to create a chatbot. You can create a WhatsApp Business account by visiting the WhatsApp Business website: https://www.whatsapp.com/business/.
Connect your WhatsApp Business account to ORAI. Once you have created a WhatsApp Business account, you can connect it to ORAI by following the instructions on the ORAI website.
Create a chatbot. You can create a chatbot by using the ORAI chatbot builder. The chatbot builder is a drag-and-drop interface that makes it easy to create chatbots.
The chatbot builder is divided into three main sections:
Intents: An intent is a definition of what the chatbot should do when a user sends a certain message. For example, an intent could be "answer customer questions" or "provide support."
Entities: An entity is a piece of data that the chatbot can extract from a user message. For example, an entity could be the user's name or the product they are interested in.
Responses: A response is a message that the chatbot will send to a user. Responses can include text, images, videos, and buttons.
Once you have created your chatbot, you can test it by sending messages to it from your WhatsApp Business account. You can also deploy your chatbot so that it is available to all of your customers.
Here are some additional tips for creating a WhatsApp chatbot with ORAI Robotics:
Use clear and concise language in your intents and entities.
Use natural language processing (NLP) to extract data from user messages.
Add rich media to your responses, such as images, videos, and buttons.
Test your chatbot thoroughly before deploying it.
Monitor your chatbot's performance and make adjustments as needed.
Creating a WhatsApp chatbot with ORAI Robotics is a great way to improve your customer service and reach more customers. By following these steps, you can create a chatbot that is both effective and easy to use.
In addition to the steps above, here are some other things to keep in mind when creating a WhatsApp chatbot:
Make sure your chatbot is consistent with your brand. Your chatbot should use the same tone of voice and style of communication as your other customer-facing channels.
Keep your chatbot's responses short and to the point. Users are more likely to engage with a chatbot that is easy to use and understand.
Use natural language processing (NLP) to extract data from user messages. This will help your chatbot to better understand what users are asking and provide more relevant responses.
Test your chatbot thoroughly before deploying it. This will help you to identify any bugs or problems with your chatbot.
Monitor your chatbot's performance and make adjustments as needed. This will help you to ensure that your chatbot is meeting the needs of your users.
I hope this blog post was helpful! If you have any questions, please feel free to leave a comment below.
ORAI Robotics is a global conversational AI platform that can help businesses by providing AI-powered virtual assistants for logistics and supply chain management.
Contact ORAI today to schedule a demo and see the difference for yourself.
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Swapnil Jain
CEO-ORAI Robotics
Stay in contact with ORAI