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A Quick Guide to Creating Your WhatsApp Chatbot

Updated: Oct 19, 2021

Why WhatsApp?

More than 1.6 billion customers from over 180 countries use WhatsApp regularly to stay connected with their family and friends. WhatsApp’s fast, simple, and dynamic platform has helped it quickly grow to become the go-to messaging app for people all around the globe.

Now, WhatsApp Business API is in the market, so more and more companies around the world are using it to improve their communication channel with customers.

That’s why businesses are looking forward to seeing the results of using this completely new and more personalized way of reaching out to more and more customers. Through WhatsApp Business API, businesses can now create new experiences for their customers and effectively engage them. With business competition being so high and consumers’ love for messaging apps, this becomes a high time when businesses need to rethink their customer communication approach.

Here are 4 reasons why WhatsApp Business API is what you need to connect with customers and gain competitive advantage:

Connect with customers their own way

  1. Stronger customer relations

  2. Secure platform

  3. Global Reach

  4. Facilitating two-way communication

What is WhatsApp Chatbot?

A WhatsApp Bot is a chatbot, virtual assistance, or a software program you can design specifically on the app of WhatsApp. A WhatsApp Bot enables you to embark on conversational chat to manage all your customer engagement and issues.


Three Steps to Get your First WhatsApp Bot

Step - 1: Applying for WhatsApp Business API

Visit the following link to help you get started seamlessly:

Step - 2: Select the Right Platform

With ORAI, we help our customers get the WhatsApp Business API approval and Verified Business Number associated with the business.

Step- 3: Build Conversations It is essential to decide how the bot/virtual assistant needs to answer your customers’ questions. So, you need to have a goal-specific checklist ready containing the ‘what’, ‘how’, ‘where’, and ‘who’ of chatbot communication.

ORAI helps to create the conversation flow and connect your WhatsApp verified account the Bot.

Stay connected!

Sujit Das Biswas

CTO-ORAI Robotics

Stay in contact with ORAI

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