Why So Many Education Institutions Are Adopting Conversational AI To Enhance Student Experience

Updated: Jul 7


Benefits of having an ai chatbot in Education Industry and how it can Enhance Student Experience
Conversation AI in Education Sector

Conversational AI is gaining massive popularity in almost every sector in the today.One sector that is getting the best out of it is Education. There are different stages of student experience before, during, and after admissions where AI chatbots are bringing welcoming transformations.

But, before talking more about that, let’s help you understand what conversational AI actually is.


What are Conversational AI Bots?


Conversational AI chatbots are the new-age versions of traditional rule-based chatbots. Powered by ML, NLP, and AI technologies, these bots are capable of offering a human-like conversational experience. They serve as virtual agents, allowing higher education institutions to streamline student experience online.


While a rule-based chatbot can only answer simple, specific questions, conversational AI can understand complex queries. Plus, it can detect a user’s intent and emotions to give an appropriate reply. Hence, it becomes a competent virtual agent to help students through every stage of getting their education:

  • Searching for colleges

  • Searching for courses

  • Filling application forms

  • Submitting fees online

  • Getting a virtual visit to the college campus

  • Giving feedback and submitting a complaint

And much more!


Why Conversational AI is Gaining Popularity in the Education Sector?


Chatbots have been around for a while now. But universities and colleges have started inclining towards this technology due to two major reasons :-


1. An education chatbot has evolved with the advancements of AI, ML, and NLP for humanized, personalized interactions.


2. The new normal has made online student outreach a necessary requirement.

Hence, conversational AI now has the capability to deliver student experience like never before :-

1. Pre-Academia


When students are out there searching for colleges and courses online, an AI chatbot for school can help them understand and complete the following processes-

  • Admission

  • Marketing

  • Counseling

2. During-Academia


When students begin their academic journey, an AI chatbot for educational institutions can help to maintain and manage the quality of assistance they expect from a reputed institution.

  • Departments Information Assistance

  • Library Assistance

  • Medical Assistance

  • Sports Club Assistance

  • Financial Assistance

  • Emergency Assistance

  • Campus life Assistance

  • Induction / Orientation Assistance

  • Hostel Assistance

3. Post-Academia


The relationship between a college and its students lasts for a lifetime. Hence, you need a smart way to engage alumni from time to time. Which is why an AI chatbot for training institution should be used as-

  • Alumni Assistant

  • Reference Bot

  • Executive education Bot