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FAQ's
Faq's
General257
1. Connect customer over Live Chat
2. Create Departments and Groups
3. Route the conversation among agents and departments.
4. Switch easily between AI Assistance and Live Chat
5. Get live chat incoming sound notification.
6. Agents get personalized notification on their WhatsApp for live chat requests.
1. Powered by AI/ML
2. Geo Tagging of leads
3. Multilingual - Can be designed in 200+ Languages
4. Drag and Drop Platform.
5. Create unlimited flows / paths
6. User behaviour analysis
7. Built with e-sense and NLP technology
8. Can be deployed on almost 15 Platforms and social media channels.
9. Can handle multiple chat requests effortlessly.
10. Omni-Channel Platform
11. Filter leads on basis of channels, last active dates, product and categories.
12. Contact centre virtual agent
13. Cookie Tracking
14. Push automatic leads to CRM and other software...
Send Broadcast campaigns to multiple contacts at once using excel utility.
1. Get pre-qualified leads with AI powered lead qualification mechanism
2. Auto Segregation of leads into Hot, Warm or Cold by AI driven qualification criteria
3. Active Number Verification
4. Active email id Verification
1. CRM Integration (Leadsquare, zoho, hubspot)
2. Payment Gateway Integration.
3. IVR Integration
4. Google/Excel sheet integration
5. Google Calander integration
6. SMS and email integration
1. Integrate with IVR vendors for automated call conversations.
2. Send Notifications and alerts to customer after the call.
Integration with Voice AI devices like Alexa and Google Assistance.
1. Get Agent wise reports on lead management with parameters like Average response time, average resolution time etc
2. Channel wise analytics to understand which marketing channel is performing better.
3. Get AI Bot analytics to understand average number users, number of queries, total interactions etc
4. Get detailed report on daily users, active users and repeat users.
Set up video chat with your customers for appointments and meetings.
1. Set up WhatsApp Drip marketing campaigns to nurture leads and better engagement.
2. Send Automated promotional and Marketing content to your audience within 24 hours session
1. View all New, Active and unassigned conversations.
2. Auto assign leads on round robin method.
15+ digital Channels:
1. Website
2. Facebook
3. Instagram Ads
4. Google Campaigns
1. WhatsApp OTP Feature
2. Excel Push Notification Utility
3. Extended support for broadcast campaigns.
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