Updated: Oct 19, 2021
In the previous blog, we shed some light on WhatsApp Business and WhatsApp business API, their benefits, and their functions. How WhatsApp Business API is altogether a different ball game than the conventional chatbots.WhatsApp being highly familiar, having huge consumer base, and easy to access are the reasons why it dominates the chat market today.
Let’s now see how ORAI can take it a step ahead and transform the same platform into a wholesome customer outreach strategy.
What is ORAI Robotics?
ORAI Robotics is a Modern Business conversational AI platform that lets you establish an instant conversation with your customers over various platforms such as websites, messaging apps, social media apps, etc through its intelligent chatbot Oshi. The platform has the ability to transform your marketing approach along with a personalized human touch.
How can ORAI transform your WhatsApp business?
We have gradually shifted to a mobile-first market that is extremely competitive to keep up with. The expansion of businesses has also made it necessary to have exceptional customer experience, which now seems to be the only way to sustain in the competition. It is a known fact that customer satisfaction is the only vision a business follows, which is mostly dependent on customer retention.
“According to a study published in Harvard Business Review, increasing your customer retention rate by just 5% can increase your profits from 25% to 95%”
It is evident that in order to retain customers and keep them interested in your products and services, it is important to take your customer experience game up a notch. This is precisely the reason why companies are adopting newer ways to establish a conversation with the customers.
What ORAI can help you with:
Approval from Facebook
Application for WhatsApp Business verification
Application and activation of WhatsApp business API number
Creation of account and allocation of server to host the API
integration with your applications
Incorporate Oshi, ORAI's virtual chatbot assistant
Send notifications, images, transaction receipts, order tracking, offers, etc
Establish an engaging conversation
Generate organic leads
How using ORAI can help boost your brand image and retain customers:
Oshi helps with real-time conversation and instant answering on WhatsApp
Supports all types of file formats such as product images, videos, price document, and links thereby leading to direct sales
Builds engagement oriented human-like conversations thus increasing trust and loyalty
End-to-end encryption helps secure all customer communications
Green badge verification from WhatsApp gives better brand recognition as the Brand name will appear in customer’s WhatsApp rather than a number
Now that you are convinced about the magic that ORAI Modern Marketing Platform is and the value it brings to your business, it is important to understand its effective integration on WhatsApp. Since WhatsApp is giving you the platform, it is entirely up to you to customize it based on your needs. However, to make use of its potential to its utmost capacity, it is important to integrate an intelligent chatbot application and host it on a database.
Things to keep in mind while selecting a chatbot application:
Its efficacy with WhatsApp
Support end-to-end encryption to keep your data secure
Enhancing the already given features of WhatsApp
AI-enabled to also detect voice commands from customers
Increased response time to get the maximum output as well as lead conversion
Easy to use and customize according to various needs
Integration with all social media channels
Integration with your paid marketing campaigns
Should have effective UI/UX capabilities
Ability to Support multilingual conversations
ORAI, the AI-based conversational platform has been made keeping all the conversational platforms in mind. Integration of the platform on WhatsApp and use of CRM can help you grow your business profits tremendously while ensuring that your customers always stay close to your brand and its identity right in their inboxes!
To get a free demo, contact: email@example.com or call: 8660161319
Sujit Das Biswas
Stay in contact with ORAI