top of page

Using Conversational AI to Create a Better Customer Experience


ORAI's blog on Using Conversational AI to Create a Better Customer Experience
Conversational AI for Better Customer Experience

Customer service is an important aspect of running a business. It is an area where customers might have an issue or concern, and they need help to resolve it.

When it comes to customer service, most businesses focus on phone calls, but most consumers now prefer self-service.


This is where Conversational AI comes into play.


The future of customer service will be in Artificial Intelligence (AI), which can learn, and adapt, to better understand customers and the businesses that serve them. This new technology is called Conversational AI or AI chatbots. The conversation with a chatbot happens in real-time. So, if you are a business looking to provide an exceptional customer experience, look for Conversational AI.


Are AI chatbots right for your business?


A chatbot is a great tool to help you deliver an exceptional customer experience and that is why many businesses are adopting this technology. However, you should consider the following:

  1. Are the chatbot and the human agent both available at the same time?

  2. Are you using a chatbot as the first point of contact, or is it an additional channel for your customers?

  3. Are you using a live chatbot or a conversational AI chatbot?

Conversational AI is the most promising technology in customer care. It allows businesses to automate their customer service using artificial intelligence (AI) technology.


Conversational AI is designed to make interactions between consumers and businesses more natural. That’s why customers prefer them over traditional methods of support.


How to use a Conversational AI to create a better customer experience


While Conversational AI is a great step forward in the customer service process, the need for a live human to interact with the customer is not eliminated. A live human is still necessary, as a chatbot cannot understand the context of the conversation. At times, a customer may need to be transferred to a live agent, or an agent may need to be added to a live chat. That is where a chatbot can be a great addition to a customer service team.


With live chat support, now you can improve chat customer service. Train your human agents and empower them with a smart AI chatbot to boost customer satisfaction.


Conversational AI is the most promising technology in customer care.


Customer service is an important part of any business. It helps you to retain customers, to solve problems, and to make your customers feel valued. However, doing customer service manually can be time-consuming. If you are an enterprise, it can also be expensive.


One way to cut costs and improve the customer experience is to use Conversational AI or chatbots. If you use a chatbot, you can reduce the cost of customer service. Plus, you can use the technology to solve customer problems faster.


It allows businesses to automate their customer service using artificial intelligence (AI) technology.


The Future of Customer Service!


The future of customer service is conversational AI. This technology will be more than just a tool to help you automate your customer service. It will also be a way for you to create a more consistent, more personalized customer experience.


ORAI is a Customer Engagement Platform that utilizes Conversational AI to help businesses listen and understand its customer a little better. Our chatbots are meant to solve the challenges of Sales, Marketing and Customer Support across industries.


Want to have your AI WhatsApp Chatbot for a better customer experience?


Get a FREE DEMO of ORAI’s Conversational AI. Or, Click here for instant WhatsApp chat.

Swapnil Jain

CEO-ORAI Robotics


Stay in contact with ORAI

Comments


bottom of page