Updated: Oct 20, 2021
What would you rather prefer, typing “Where’s my order?”, or saying it directly to the support?
Today, more than 500 million people use Google Assistant with English and Hindi being the top used languages. People speaking languages other than English prefer voice 3 times more than typing. These conditions are creating a transformational environment, where the future of chatbots lies with voice AI.
Fortunately, conversational technology has reached the top of its game with intuitive, personalized, and multilingual capabilities. AI-enabled voice assistants are able to candidly interact with customers for the same level of engagement they might feel while talking to a human.
Talk to Customers with Voice AI
Conversations are extremely important when you are offering customer support. Similar to that, it is also crucial to provide preferred platforms where customers can easily converse with your business whenever required.
When customers try to connect for support on platforms like WhatsApp, Facebook, and others, you can make those conversations more engaging with voice-enabled bots.
This will add more value to customer interactions, as they start expressing themselves more accurately.
What does the Future Hold for WhatsApp Chatbots with Voice AI?
1. Meaningful Assistance Instead of Monotonous Chat
Most of the time, a customer has to stop his or her everyday activities to connect with a company for customer support. So obviously, they want quick actions and fast results.
With Voice AI, customers can simply pick up their smartphones and talk instead of typing over WhatsApp, and any other connected channel. Hence, tasks such as placing orders, booking appointments, checking account balance, and many others can happen in no time.
As customers save themselves from typing long sentences, it reduces the overall time spent on attaining a service or support from your business.
2. Higher Engagement ROI of Conversational Marketing
With chatbots, marketing conversations occur with customers’ consent. This is going only a step further with voice AI.
Consumers can choose when to connect with brands throughout the marketing and sales funnel. Real-time conversations based on every customer’s personal needs allow businesses to lay the foundation for an authentic relationship and personalized experience for future buyers.
3. Removal of Language Barrier with Multilingual Voice AI
In India, multilingual internet users are expected to grow beyond 600 million by 2025. So, you can’t afford any level of language barrier when interacting with customers. This is when multilingual voice AI will come into play. They can understand multiple languages, so a single bot can talk to any number of vernacular customers.
The future of WhatsApp chatbots is in normalizing conversations with customers. Customer experience and delight are achievable if you step towards AI capabilities. But it doesn’t mean that you have to spend countless dollars and hours. ORAI can help you maximize your customer engagement and deliver excellent support with Conversational AI and Voice AI solutions.