Updated: Jul 8
It’s hard to respond to every customer all the time when you’re on WhatsApp, right?! You can’t have a team available 24*7 to reply to requests, queries, and questions. This is why WhatsApp gives you the ability to send auto-replies. But there are many options and choices around how to set auto-reply in WhatsApp Business.
Here, we’ll tell you all about auto-reply for WhatsApp along with the unique ways you can use a WhatsApp chatbot for auto-reply.
So, let’s start!
3 Ways of Sending Auto-Reply for WhatsApp
1. WhatsApp Business App
With the business app of WhatsApp, you can use a single device to engage with customers, collect feedback, and provide valuable notifications. You can also inform your customers when you’re not available to communicate and connect with them later.
2. WhatsApp Business API
With a WhatsApp Business API, you can use multiple devices at once and set up automated conversations with customers. It allows you to design message templates and fix times when you want to auto-respond with them.
3. WhatsApp Chatbot
When you enable your WhatsApp Business API with an artificial intelligence chatbot, it can automate all kinds of responses for you 24*7. A WhatsApp chatbot can answer questions, respond to requests, and resolve queries day and night, at any scale.
Recommended Reading: 7 things to consider while choosing the best chatbot for business
Sending Auto-Reply for WhatsApp with its Business App
If you use WhatsApp Business App, it lets you send “away messages” based on when you or your representative is not online for a live chat.
These messages help you respond to requests from customers that come beyond 9-to-5 working hours. You can pick specific timings based on your working hours to set up auto-replies for your WhatsApp Business.
It begins with the selection of receivers of such a message. You can create one-away message for everyone or define specific groups of customers for the same.
Then, you need to define a time and function for which your auto-reply would reach customers. Hence, whenever a customer tries to connect with you via WhatsApp beyond working hours, he/she will receive an auto-reply message.
How to schedule away messages:
There are 3 main options for scheduling auto-reply on WhatsApp:
1. After business hours
This includes timings beyond your pre-defined business hours. So, the auto-responses can be triggered for customers who sent a message after business hours.
2. Custom time-frame
WhatsApp also allows you to pick customized timeframes to send automated away messages. An away message reaches every customer who tries to connect within this particular timeframe pre-defined by you.
3. Schedule for always
This option is effective when you are unavailable to talk to customers for days.