WhatsApp Chatbot For Business – How Different Industries Are Using It

Updated: Jul 8


ORAI's blog on WhatsApp chatbot for business
WhatsApp Chatbot for Business

WhatsApp is the world’s most famous messaging platform with 2 billion users interacting every month. So, with a WhatsApp Chatbot, you can build an interactive relationship with your customers, talking to them where they usually go to interact with others. Engaging customers, capturing leads, offering support and other processes become possible instantly 24*7.


In this post, we’ll discuss how different industries are using WhatsApp chatbot for business with various use cases.


But if you want to see the use cases in action, you can sign-up for our FREE DEMO as well!

Now, let’s check out the industry-wise use cases of WhatsApp chatbot for business:


WhatsApp Chatbot for E-Commerce


If any industry needs an AI chatbot on WhatsApp, it would be e-commerce. All buying stages of consumers exist online in the e-commerce industry. Billions of people across the globe use their devices to shop products online. These people don’t care about unresponsive channels such as websites, emails, or static landing pages.

WhatsApp chatbot for e-commerce allows online businesses to enable instant communication with customers 24*7, without having to spend too much money on managing a huge support team.

Sample automated WhatsApp chat for E-commerce industry in ORAI's blog
Automated WhatsApp Chat for E-commerce Industry

Businesses can provide information, resolve queries, get payments, receive orders, ask for feedback, manage refund/returns, and more with a single AI chatbot on WhatsApp.


Use Cases of WhatsApp Chatbot for E-Commerce


  • Order Placement: A bot on WhatsApp can place orders for customers who click on your ads on Facebook, and Instagram. These Click-to-WhatsApp ads contain a button that brings leads straight to your conversational platform powered by an AI chatbot.

  • Support through Sales Funnel: A bot on WhatsApp can assist prospects through the various stages of sales. It can answer queries about a product’s price, quantity, quality, shipping options, shipping date, and more. Plus, it can take care of special requests from customers such as returning or exchanging a product and claiming a refund.

  • Collecting Reviews: It is essential for an e-commerce business to have people saying good things about their products, portal, and services. Hence, collecting reviews and feedback play a vital role. With a WhatsApp chatbot, this process becomes more friendly, personalized, and simpler for happy customers. Hence, you can automate review collection to scale up the quantity and quality of feedback from customers.


WhatsApp Chatbot for Automotive


The automotive industry is seeing a growing demand for vehicle purchases online. Customers go online to check out new models, ask their queries, see all the features, and book test-drives after getting satisfied completely.

From vehicle insurance assistance to used car sales, most deals are happening online nowadays. So, a WhatsApp chatbot for business can assist throughout the exchange of information.


Using a chatbot, businesses can recommend vehicles, answer queries, and book test drives for every prospective buyer.

Sample Automated WhatsApp Chat for Automotive Industry on ORAI's blog
Automated WhatsApp Chat for Automotive Industry

Use Cases of WhatsApp Chatbot for Automotive


  • Addressing Inquiries: Customers can simply inquire about their requirements via WhatsApp chatbot of your car dealership. Car buyers can inquire about car models, financing options, available colors, and more. Car owners can ask about the availability of vehicle spare parts and accessories and request for repair or servicing as well. The bot can help them locate the nearest service station instantly to avoid delays during emergencies.

  • Customer Outreach: People who might be looking for vehicles to purchase can be engaged with a WhatsApp chatbot. A conversation can begin with people who visit your website, click on ads, or through drip marketing on WhatsApp.

  • Scheduling Test Drives: Prospective buyers who wish to experience the drive of a vehicle can ask the bot to book a test drive via your WhatsApp Verified Business Account.

WhatsApp Chatbot for Ins