Why Everyone Is Talking About WhatsApp Chatbot For Customer Experience

Updated: Jul 8


ORAI's blog on WhatsApp chatbot for customer experience
WhatsApp Chatbot For Customer Experience

The existence of your business depends on the quality of relationships you build with your customers. And, relationship building is not possible without offering the kind of experience customers demand nowadays. It is a constant commitment you make with a customer the moment he or she gets in touch with your brand. And if you fall behind at any stage, there will be many competitors to lure them with better, more impressive experience.


We are living in the world of WhatsApp and WhatsApp chatbots for business. Consumers and businesses are finding and interacting with each other on this messaging platform. In fact, businesses now connect their WhatsApp API to other digital touchpoints like websites, social media profiles, and digital ads as well.


With that, you can achieve:

  • Reduced ticket turnaround time or TAT

  • Higher engagement with customers on their favorite platform

  • Faster query resolutions with AI chatbot

  • Instant first response for support

  • Easy scaling at lesser costs

  • Decreased human agent dependency

Empowered by these abilities, businesses are using AI-powered WhatsApp chatbots to create top-quality customer experience:

Instant Services for Great Experience


1. Before you sell


Right from the very first engagement with prospects, you need to showcase that you’re there to offer a GREAT experience. You can start by communicating via a channel that is familiar to them – WhatsApp. The ease of using WhatsApp will allow your prospects to focus more on the products and services you’re offering.


Then, there will be an AI-powered chatbot for WhatsApp to find out:

  • Who are those prospects?

  • Why are they looking for a specific product/service?

  • What benefits/solutions they want to achieve with it?

  • When are they ready to make a purchase?

A conversational AI bot can identify all this critical information to personalize the whole buying experience for every customer.

Sample Personalized Automated WhatsApp Chat on ORAI's blog
Personalized Automated WhatsApp Chat

2. After you sell


Once a customer makes a purchase, it means he or she believes in your product, service, and brand. Now, it’s time to maintain that trust by answering their queries, solving problems, and providing post-sales assistance.


With a WhatsApp business chatbot, you would know what to do when:

  • Customers come with a complaint/request

  • Customers want an exchange or return request

  • Customers wish to schedule a repair or maintenance service

  • You want to resell or upsell to customers with personalized recommendations

  • You want to collect reviews and feedback from happy customers

And more!


Proactive Communication and Engagement


Proactive communication is what sets you apart from all competitors and creates impressive experiences for customers. An omnichannel AI chatbot for WhatsApp can be integrated everywhere from websites and social media to ads, emails, and SMS campaigns. That way, you can be available for a conversation wherever your customers want.


Moreover, you can personalize your interactions with every customer based on their intent, emotion, and preferences detected by conversational AI. Unlike humans, a bot can remember minute details about customers like their birthdays, date of onboarding, previous purchases, and more.