Implementing Conversational AI for Manufacturing: All-in-One Guide

Updated: Jul 8


Orai's blog on Conversational AI for Manufacturing
Conversational AI For Manufacturing

Artificial intelligence has disrupted multiple areas of manufacturing operations. And, conversational AI is creating a buzz by aiding manufacturers in functions where employees usually have to waste a lot of time.


Conversational AI is a sub-category of AI or Artificial Intelligence that combines various learning technologies such as- Natural Language Processing (NLP), Natural Language Understanding (NLU), Predictive Intelligence, Machine Learning (ML), and more.


With smart implementation of conversational AI for manufacturing, organizations can attain multi-disciplinary automation.


In this guide, we’ll discuss:

  • Which processes you can automate with Conversational AI

  • Which interaction channels to integrate

  • Which technology systems to integrate

4 Applications of AI Chatbots for Manufacturing


With these applications, you can build a strong base of AI-powered operations in manufacturing.


1. Enable conversational commerce


Using an AI-powered manufacturing chatbot, you can remove all the transactional frictions by offering an interactive approach.


Assign AI where tasks become a burden for your employees. For example, a vendor can directly interact with an AI-powered virtual assistant to place a bulk order instead of calling your manufacturing executive. That way, employees have to manage a lesser number of calls, while customers get to save time when doing business with your company.


2. Enhance maintenance efficiency


When running a manufacturing plant, you have to maintain accurate environmental conditions. For instance, if environmental temperatures change even a little bit, then your operational efficiency goes down drastically.


Using AI in manufacturing, you can sync all your technology platforms to help employees with the automated analysis of all equipment metrics. Employees can request an AI Assistant for different types of information/data and receive immediate and accurate responses.


You can say that AI-powered virtual assistants serve as companions for employees throughout the ongoing process of maintaining a manufacturing plant. Staff members can gain entire knowledge of plant conditions on their smartphones with AI-enabled interactions.


3. Balanced inventory management


As a manufacturer, you must know the importance of maintaining an accurate balance of demand and supply. You can’t go overboard with stocking, as it would result in a lot of wastage. Also, you can’t afford to lose business due to not having enough stock in the inventory.


This crucial balance becomes easier to achieve with the assistance of an AI-powered manufacturing chatbot. Integrated across all platforms, AI can retrieve comparative data associated with demand and supply. Managers can use that data to understand future requirements and conduct inventory planning accordingly.


4. Automate order management


Conversational AI for manufacturing industry adds personalization and automation to the order management process. AI bots can take over various tasks and communicate with customers regarding:

  • Order placement

  • Payment invoices

  • Payment reminders

  • Order tracking

  • Order return

  • Order cancelation

And more!


In the presence of an AI assistant, customers receive on-time alerts and updates related to delivery, payment dues, product availability, and more. This level of personalization in automation increases cu